About Me
Meet Your Counsellor
As Team Leader at IMTS, Arti Patel oversees Escalation Handling, drawing on 7 years of experience across counselling and
team leadership. Escalated student cases are handled personally and closed quickly.
Career Journey
Arti Patel took on the role of Team Leader after 7 years of proving the approach works one student at a time, then scaling
that same standard across the whole team.
Mission
To make sure every student gets consistent, high-quality guidance on Escalation Handling regardless of who picks up the call.
Vision
To see the counselling floor run on trust rather than pressure, especially in Escalation Handling.
Connect With Me
Social Media & Contact
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